Original Post Date: December 11, 2019 As more and more centers are equipped with text to 9-1-1 capabilities and the ability to get better locations it’s only right that the next wave of technologic advancements makes its way to the forefront. One capability that’s causing some division among dispatchers is that of video to 9-1-1.Read more ⟶
When it comes to training everyone does it a little differently, but the success of employees is heavily influenced by the effectiveness of an agency’s training program or lack thereof. A good training program does not have to be lengthy or overly formal, it just simply needs to provide trainees with the opportunities and informationRead more ⟶
“When you operate from a ruinous empathy standpoint, you prevent yourself from being able to have candid conversations with your direct reports.”
We talk a lot about burnout and protecting our mental health these days, but it’s important to remember that we can’t promote that only within the context of someone keeping their job in the comm center.