When it comes to training everyone does it a little differently, but the success of employees is heavily influenced by the effectiveness of an agency’s training program or lack thereof. A good training program does not have to be lengthy or overly formal, it just simply needs to provide trainees with the opportunities and information they need to be successful at the console. Every training session is the opportunity for you to teach important information, make a positive impression, and encourage your trainee in their new role. There are many ways to set your sessions up to be successful, but the following 10 suggestions can help improve your sessions (whether they’re one-on-one or a full classroom) and help trainees better retain information.
1. Inform trainees ahead of time information that will be covered. This will help them start thinking of the topic and what they already know about it.
2. Tell them what you told them-conclude with a summary of what was covered. (You can even open the next session, by reviewing what was learned previously to help keep information fresh in their mind.)
3. Explain what they’re going to see before you show a multimedia portion-this will help them be better prepared to remember the information.
4. Use as much hands-on training as possible.
5. Test frequently; this can be through formal tests, informal quizzes or even asking questions after portions of information.
6. Involve trainees; allow them to share relevant experiences with the training topic.
7. Repeat questions before answering them; especially in large classes, it may not be that they don’t know, but that they didn’t hear.
8. Analyze the session as you go; every learner is different, so look for what works and doesn’t work as you go along.
9. Put yourself in their shoes; give breaks if needed, a chance to stand up and stretch may help them focus better, especially during all day training.
10. Solicit feedback on the training session. See what students thought, especially if it’s your first time presenting the material or using a presentation method.